Digital Customer Platform Expands Automation Convenience, Support

Global automation company KUKA is presenting customers with more features and convenience via the relaunched and expanded my.KUKA.com digital customer platform. Once registered, users can purchase robots, source and buy spare parts, manage their KUKA assets, and access training materials and cloud-based software at any time, from anywhere and on any internet-enabled device.

Sourcing and purchasing new robots directly through the website’s KUKA Marketplace is now possible. Basic product information is available without logging in, and for registered users, the system assists in matching applications and processes with a selection of appropriate robots. Customers can also select spare parts, check availability and order and purchase them online. 

When managing robots and digital assets, registered users can enter product data about each of their robots directly into the system. This asset tracking process not only centralizes information about each of the customer’s KUKA robots, but also makes it easy to find and order the right parts for each product. The KUKA Parts-Finder system automatically displays itemized applicable spares for each registered robot. The my.KUKA platform also helps customers track and manage software packages and licenses. 

Additional improvements can be seen in order history and the “my Assets” feature listing any registered products and purchased items. Unified customer support enables customers to review open support cases and request assistance directly through the platform. The website also links directly to the KUKA Xpert knowledge database and expanded FAQs resource to provide easy access to technical documentation, and the iiQKA customer forum for in-depth articles about the new KUKA iiQKA.OS operating system and the full iiQKA Ecosystem. 

Along with technical information and product support, my.KUKA links directly to KUKA training resources, including the my.KUKA getting started resources, with videos and presentations that cover all aspects of the platform. The KUKA College training catalog also is linked directly to my.KUKA, so users can book in-person and on-demand virtual instruction.